Frequently Asked Question
Ordering & Payment
How can I place an order?
Order online at www.bisontepizzaco.com, call your local Bisonte location, or order in person.
Do you accept phone or in-store orders only, or do you deliver?
We offer online ordering, pickup, and delivery (where available). Delivery options vary by location.
What payment methods do you accept?
We accept major credit/debit cards, Apple Pay/Google Pay (where supported), and cash in-store. Gift cards are also accepted.
Menu & Ingredients
Do you offer gluten-free or vegan options?
Yes. We offer a gluten-free crust and several vegan-friendly toppings. Cross-contact may occur — please notify staff if you have a severe allergy.
Do you use fresh or frozen ingredients?
We use fresh, high-quality ingredients and make many menu items in-house daily.
Can I customize my pizza?
Absolutely, you can choose crust, sauce, cheese, and toppings. Some specialty pizzas may have limited substitutions.
Allergies & Dietary Needs
How do you handle allergies?
We take allergies seriously. Please notify us when ordering and alert in-store staff. While we do our best to prevent cross-contact, we cannot guarantee a completely allergen-free environment.
Are ingredient lists available?
Yes, upon request at our locations.
Do you have Gluten Free options?
Yes, we have a Gluten Free pizza crust, however we call ourselves Gluten Friendly as we do have flour and wheat products in the faclities. All gluten free pizzas are cooked on parchment paper and have their own utensils to minimize possible cross contamination.
Pickup & Delivery
How long does pickup take?
Pickup times vary by order size and location. Typical ready times are 15–30 minutes after ordering. Estimated times are shown at checkout.
What areas do you deliver to?
Delivery zones depend on each location. Enter your address during online checkout to see if delivery is available. Or when placing a call in order the staff can check the delivery zone
Catering & Events
Do you offer catering or large-order options?
Yes, we offer catering trays, party packages, and bulk orders. Contact your local Bisonte or use the catering request form on the website to request a quote.
Can you cater events off-site?
Yes. We provide off-site catering for corporate events, parties, and gatherings. Advance notice is recommended.
Promotions & Gift Cards
How do I redeem promo codes or coupons?
Enter promo codes during online checkout. One promo code can typically be applied per order unless otherwise specified. Or gift cards can be redeemed in store at checkout.
Do you sell gift cards?
Yes, physical and digital gift cards are available for purchase online and in-store.
Locations & Hours
Where are you located and what are your hours?
Location addresses and hours are listed on our Locations page. Hours may vary by location and holidays.
Do you accept reservations?
Most locations do not take reservations for regular dining; contact your local store if you need accommodations for large groups.
Customer Service & Feedback
I have an issue with my order. How do I get help?
Contact the store where you ordered by phone or email our customer service at the address on the Contact page. Include your order number and details so we can resolve it quickly.
How can I provide feedback or suggest menu items?
We welcome feedback via the Contact page on our website or by emailing customer service from our website. We appreciate suggestions.
Loyalty & Careers
Do you have a rewards or loyalty program?
Information about any rewards program and how to join is available on our website.
How do I apply for a job?
Visit the Careers page to view openings and submit an application online.